Realtek SpA – RUT 76.960.007-8

 

In compliance with the provisions of the Electronic Commerce Regulation (Decree No. 6, of 2021) and the Law No. 19,496 on Protection of Consumer Rights, as amended by Law No. 21,398, Realtek SpA hereby informs, prior to purchase, the shipping and pickup conditions available for the equipment sold on this site.

1. Home delivery

Realtek SpA ships equipment throughout Chile through specialized logistics operators. Given the value and technical nature of laser measurement, geomesura, and point cloud capture equipment, shipping is carried out with appropriate protective packaging and, when applicable, transport insurance.

• Shipping cost: the total shipping cost will be disclosed separately from the equipment price, before the contract is finalized, in accordance with Article 1 of Law No. 21.398.
• Delivery time: the estimated delivery time according to the destination will be indicated during the purchase process, stating whether it is business days or calendar days.
• Tracking: once the equipment has been dispatched, you will receive a confirmation email with the tracking number and the assigned logistics operator.
• Reception: upon receiving the equipment, it is recommended to check the external condition of the packaging before signing the reception. In case of visible damage to the packaging, it is suggested to note it in the carrier's delivery document.

2. Pickup at Realtek SpA facilities

The customer can pick up their equipment in person at Realtek SpA facilities, with no additional shipping cost.

• Availability: Realtek SpA will notify by email or phone when the equipment is available for pickup, indicating the maximum reservation period.
• Reservation period: if the equipment is not picked up within the informed period, Realtek SpA may release the reservation, proceeding with the refund of the amount paid in accordance with the Return Policy.
• Identification: to pick up the equipment, you must present the purchase receipt and ID of the owner, or of the authorized person picking it up on their behalf.
• Inspection at the time of pickup: it is recommended to inspect the equipment at the time of pickup. Any observations about the condition of the product must be communicated at that moment.

3. Contract confirmation

In accordance with Article 12 A of Law No. 19,496, once the purchase is completed, Realtek SpA will send a written confirmation to the email address registered by the customer, which will contain a complete, clear and legible copy of the terms of the contract entered into.

4. Shipping Inquiries

For inquiries about the status of an order, delivery times, or any issues with dispatch, the customer may contact Realtek SpA through the customer service channels available on the website, enabled in accordance with the Electronic Commerce Regulations (Decree No. 6 of 2021) for submitting questions, complaints, and requests for exchange or return.